Returns & Exchanges

 

Return & Exchange Policy
Last updated: June 30, 2026

We want you to love your Morghn pieces, and to feel confident ordering even when you're not sure of the size. That's why exchanges are always free, and you can return for store credit free as well. If something isn't right, we make it easy to find the piece that is.

Our promise

  • Free exchanges, always. Swap for a different size or color at no cost. We cover the shipping both ways.
  • Free returns for store credit. Changed your mind? Send it back free and we'll issue store credit to use whenever you're ready.
  • Prefer cash back? Refunds to your original payment carry a small $7 return shipping fee.

Return & exchange window
You have 30 days from the date of delivery to start a return or exchange through our portal.

Fees at a glance

  • Exchange for another size or color: Free. You receive your new item, shipped to you.
  • Return for store credit: Free. You receive store credit, ready to use anytime.
  • Return for a refund: $7. You receive a refund to your original payment.

Eligibility
To be eligible, items must be:

  • Unworn and unwashed
  • In original condition with all original tags attached
  • Free from signs of wear, makeup, deodorant, perfume, pet hair, or damage

Items that don't meet these conditions may be refused and returned to you at your expense.

Final sale items
The following are final sale and can't be returned or exchanged:

  • All sale and discounted items (anything purchased at a reduced price)
  • Items marked "Final Sale" on the product page
  • Gift cards

Final sale items are clearly labeled at checkout.

How to start a return or exchange

  1. Log into your account at morghn.com to open our Returns Portal.
  2. Select the order and the items you'd like to return or exchange.
  3. Choose your reason and whether you'd like an exchange, store credit, or a refund.
  4. Print the prepaid return label we provide.
  5. Pack the item securely and drop it off at any authorized carrier location.

If you checked out as a guest or need a hand, email us at info@morghn.com with your order number and we'll guide you through it. Items sent back without first requesting a return through our portal can't be accepted.

Exchanges
We're happy to exchange any eligible item for a different size or color, subject to availability, and shipping is on us. Once we receive your return, your new item ships within 1 to 2 business days. If the piece you want is out of stock, we'll issue store credit so you can use it whenever you're ready.

Refunds
Once we receive your returned item, please allow up to 10 business days for us to inspect, process, and issue your refund. Refunds are issued to the original payment method, with the $7 return shipping fee deducted. After we process it, your bank or card company may take an additional 3 to 5 business days to post the funds. You'll get an email confirmation when your refund is processed.

Paid with Shop Pay Installments? Your refund is applied to your installment balance, and any remaining scheduled payments are adjusted automatically.

Damaged or defective items
Please inspect your order on delivery. If an item arrives damaged or has a manufacturing defect, email us within 7 days of delivery with your order number, a description of the issue, and photos of the damage. We review these case by case and will make it right, whether that's a replacement, refund, or another resolution, at no cost to you.

Wrong item received
If you received the wrong item, contact us within 7 days of delivery and we'll arrange the correct piece at no cost to you.

Late or missing refunds

  1. Check with your bank or card company, since processing times vary.
  2. Check your email (including spam) for our refund confirmation.
  3. Still missing? Email us at info@morghn.com with your order number.

Items not eligible for return

  • Items returned more than 30 days after delivery
  • Items showing signs of wear, washing, or damage not present at delivery
  • Items missing original tags
  • Final sale items and gift cards

Returns from gift recipients
Received Morghn as a gift? You can exchange it or take store credit, issued to you as the recipient. Email us with the order number (or the gift giver's name and email) to start.

Questions?
Email us at info@morghn.com. We typically respond within 1 business day.

Morghn LLC, 228 Park Ave S, New York, NY 10003